Jobs - 2K

FAQ

2K MAKES EXCEPTIONAL GAMES.

Do you remember the first time you set foot on Pandora? When was the last time you dunked HARD on your friends just to watch them rage-quit? What does the phrase, “Would you kindly” mean to you?

BioShock, Borderlands, Battleborn, Civilization, Mafia, NBA 2K, WWE 2K, XCOM… and the list is growing. Since 2K began 13 years ago, we’ve been creating games that we are proud of, and are excited to play ourselves. It’s because of the support of our fans that we are able to innovate, explore new worlds and new ways to tell stories. If we’re being 100 percent honest, a lot of us were fans before we started working here.

Some of you have been playing games with us for 13 years – and we’re not stopping anytime soon. Why not come to 2K, where you can work on some of the best IP in the world?

WHAT IT'S LIKE TO WORK HERE.

We constantly push ourselves creatively to do the best work of our careers. We want to work with like-minded game devs, artists, engineers, producers, marketing and communications professionals. We’re talking about people who can get the job done, minus the typical corporate BS and red tape. It’s a blend of the company’s NYC roots with a Northern California vibe. We’re direct, open and you’ll probably meet some new best friends – along with their dogs – sitting nearby.

In short, it’s kinda awesome.

WHERE OUR STUDIO IS LOCATED.

We are 30 minutes' drive north of San Francisco & just 30 minutes south of wine country.

2K’s headquarters - situated in two converted airplane hangars at what was once Hamilton Air Force Base – is an open environment in sunny Northern California. We’re a short drive from downtown Novato and San Rafael with restaurants, food trucks, farmers markets and great public schools. Walk out the door and explore Marin’s famous hiking and mountain biking trails as well as the gorgeous coastline.

Your weekend plans are set when you get here. You’re welcome.

HOT NEW JOBS:

PC Technician

PC TECHNICIAN 2K Vegas is looking for an enthusiastic, talented, and personable computers and AV fan to join our Las Vegas studio based IT group and work as a PC Technician. Primary job functions are to oversee hardware assets, work with mastering and production groups to assist in build mastering, equipment setup and learn the Help Desk systems. Applicants will be highly motivated and organized, able to work as part of a team, and willing to learn from a talented and diverse team around them. Reports to the Help Desk Supervisor / Systems Administrator. Job Responsibilities: Serve as primary IT support, coordinating with existing IT staff to diagnose and resolve hardware / software issues on PC workstations, Macs, and Dell servers Day-to-day administration of Windows server environment: AD, DNS, DHCP, related applications Troubleshoot and resolve network connectivity issues (including VPN support) Use imaging and deployment tools such as SCCM to insure workstations and applications are deployed in a standardized manner Build and deploy computer workstations and associate software packages Work with computer workstation hardware and putting together computer workstations Manage hardware inventories to organize, label, and provide asset tracking for various computer and A/V hardware Provide timely and creative solutions to difficult problems Required Qualifications: High School diploma or equivalent Possess a thorough understanding of consumer-level audio and video systems Experience with Microsoft Windows operating systems & troubleshooting Posses a thorough understanding of principles of TCP/IP based networks Knowledge of computer workstation functionality and components Dedication, teamwork and professionalism The ability to handle high pressure situations and deal with ambiguity Will need to be able to work flexible hours, rotating shifts, and mandatory overtime Capable of working weekends, and occasional holidays Must be able to communicate effectively in English, in both written and oral forms Ability to sit for prolonged periods of time, walk to all departments / floors, bend over, kneel, climb ladders and crawl under confined spaces periodically Must be able to lift over 50 lbs. occasionally and unassisted Desired Qualifications: Some familiarity of game development systems is advantageous Familiarity with hardware/software asset tracking and inventory systems Interest and knowledge of games and game development

Software Engineer - Generalist

SOFTWARE ENGINEER - GENERALIST Visual Concepts is one of the world’s top game development studios with a flat, entrepreneurial, and non-corporate work environment. We have a proven track record having shipped over 100 multi-SKU titles to great critical acclaim. Our studio in Orange County, CA is committed to gaming and technical innovation and offers top candidates the opportunity to learn and grow with some of the smartest and most creative minds in the industry. We are seeking Software Engineers to join our ongoing and best-in-industry development efforts. Top software engineers joining Visual Concepts can achieve career defining roles in the next generation of sports gaming. Learn and contribute to leading edge technology. Enjoy a culture dedicated to gaming and technical excellence. Requirements: 2+ years of experience in console game development Bachelor’s or Master’s Degree in Computer Science High proficiency in C / C++ Deep understanding of object oriented programming Able to diagnose and solve problems quickly and independently Able to learn and master complicated code systems Able to write clean, bug-free, well-documented and efficient code Passion for gaming and ideally, sports Good team player #LI-VC

Manager, Customer Service

MANAGER, CUSTOMER SERVICE What We Need: The Manager of Customer Service's primary responsibilities are to supervise the day to day operations of our customer service team. The manager will hold customer service employees accountable for meeting performance metrics in alignment with key company objectives centered on service, retention, quality of service, customer satisfaction and other KPI’s. Secondary, the Manager of Customer Service will assist in building and maintaining strong relationships with our chosen outsourced Service Partners and will have a shared responsibility for the operational performance of these vendor teams. What You Will Do: Motivate, mentor and develop each supervisor and provide guidance on key company objectives as outlined by management Review and record agent and supervisor weekly/monthly performance Handle customer escalations as necessary and manage customer issues as they arise during day to day operations Lead the interviewing, selection, and training of new customer service representatives, supervisors, and other customer service team members Assist in generating knowledge base, training and customer facing documentation Build strong relationships with our chosen outsourced Service Partners and hold them accountable for their SLA’s and performance Who We Think Will Be A Great Fit: Excellent verbal and written communication skills 5 or more years of experience in customer care and/or contact center management Strong operational management capabilities, with a proven track record of delivering results against key performance targets The ability to interact professionally and effectively with a diverse group of internal and external stakeholders Working knowledge of contact center KPI’s A ‘can-do’, results driven, attitude Strong affinity with computer games and knowledge of the 2K library of games Experience with Zendesk, helpdesk software or issue/bug tracking tool #LI-Veg

WE'VE BEEN LOOKING FOR YOU.

To do our best possible work, we need the best people we can find. We need talent. We need smarts. We need diversity. We need creatives. We need different.

How about you?

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